Where do you begin with such a sprawling subject? Although it can be broken down into modules, John typically favours an intensive one day workshop which looks at what motivates people and draws out their best performance - and then provides a set of tools and techniques for people managers to use. It covers:

• Motivation - how to harness people's motivators
• Supervisory skills
• The art of delegation
• Giving feedback
• Performance management
• Dealing with tricky people management situations
• Dealing with different personality types

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