Research has shown for many years that it typically costs eight times as much to win work from a new client as it does to win repeat business from an established client. Yet time and again professional organisations lose sight of basic client care rules, and fail to hold onto some of their best clients. This half day workshop addresses this by covering:

• Why clients leave
• How to make clients feel valued
• Ethical cross-selling
• Detecting the danger signs
• Running an effective client relationship management programme

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